Refund policy
Last Updated: August 4, 2026
Thank you for shopping with Sandi Collection. We want you to be satisfied with your purchase. Please read our Return & Refund Policy carefully before placing an order.
Returns
We accept returns on eligible items within 30 days of the delivery date.
To be eligible for a return, the item must:
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Be unused, unworn, and in its original condition.
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Include all original tags and packaging.
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Be free from stains, odors, damage, or signs of use.
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Be accompanied by proof of purchase or your order number.
Items that do not meet these conditions may not qualify for a refund.
Non-Returnable Items
For hygiene and safety reasons, the following items cannot be returned or exchanged:
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Used or worn scarves.
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Items that have been washed, altered, or damaged after delivery.
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Clearance, final sale, or promotional items marked as non-returnable.
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Gift cards.
Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery at support@sandicollection.com.
Please include:
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Your order number.
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A description of the issue.
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Clear photos of the item and packaging.
We will review your request and, if approved, provide a replacement or refund at no additional cost.
How to Start a Return
To request a return, email support@sandicollection.com with:
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Your order number.
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The reason for your return.
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Photos of the item (if applicable).
Do not return any items until you receive return instructions from our customer support team.
Return Shipping
Customers are responsible for return shipping costs unless the return is due to our error (such as receiving the wrong or damaged item).
We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.
Refunds
Once your returned item has been received and inspected, we will notify you of the approval or rejection of your refund.
If approved:
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Your refund will be issued to your original payment method.
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Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider.
Original shipping charges are non-refundable unless the return is due to our mistake.
Exchanges
We only replace items that are defective, damaged, or incorrect. If you need an exchange, please contact us at support@sandicollection.com.
Order Cancellations
Orders may be canceled before they have been processed or shipped. Once an order has been shipped, it cannot be canceled.
Late or Missing Refunds
If you have not received your refund:
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Check your bank account or payment method.
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Contact your credit card company or payment provider, as processing times may vary.
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Contact your bank.
If you have completed these steps and still have not received your refund, please contact us at support@sandicollection.com.
Contact Us
If you have any questions about this Return & Refund Policy, please contact us:
Sandi Collection
201 Saint John Pl
South Plainfield, New Jersey 07080-4051
United States
Email: support@sandicollection.com
Phone: +1 (201) 378-9680